<p>F.G. KORBIEH, J.A.</p><p>The plaintiff/respondent in this appeal (who shall hereinafter be referred to only as the plaintiff) was at all material times the customer of the defendant/appellant (hereinafter referred to only as the defendant or defendant company). On the 30/5/2007 an employee or agent of the defendant company went to the plaintiff’s house (No. Plot 3 Block 2, Ayigya, Kumasi) and proceeded to disconnect the electricity supply to the said house with the excuse that the plaintiff was in arrears of the payment of his electricity bill and thus owed the defendant company. As pleaded by the plaintiff in his statement of claim, an employee of the plaintiff who was in the house at the time of the disconnection exercise informed the employee of the defendant company that the plaintiff had actually paid his bill and that if he waited a bit longer she would produce evidence of the payment. The employee of the defendant company nevertheless went ahead and disconnected the electricity supply…</p>