The facts as can be gleaned from the Statement of Claim are that: On the 8th of February 2015, Plaintiff who is resident in Equatorial Guinea traveled to Ghana by the Defendant’s Airline flight number C2/Y3FWAS to attend his mother’s funeral. His brown suitcase weighing 25 kilos, containing items for the funeral, personal effects, presents for family and friends and documents were not found on arrival.
Plaintiff was asked by the Defendant to fill a complaint form. He also filed a property irregularity report and was asked to check with the Defendant on Sundays. It is Plaintiff’s case that he lives in Swedru in the Central Region but made several weekly trips to the Airport to check on his lost baggage to no avail.
Plaintiff contended that he wrote a letter dated 17th of April 2015 to Defendant listing the items in the lost suitcase. In their response dated 7th May, Defendant assured Plaintiff that they were doing everything possible to trace the lost baggage.